We’ve created this resident resources section to help answer frequently asked questions about leasing and living in your Wheelhouse Apartment, managed by Portus, LLC. Please check here first; if you don’t find the answer you need, feel free to contact us.
Touring & Applying
What are you doing to address the COVID-19 situation?
The health and safety of our employees and customers is of utmost importance to us. For the latest information, please follow our updates on our COVID-19 Updates web page.
How do I tour an apartment?
To schedule a tour of an apartment, go to our website, choose your desired building, and click on the “Schedule Now” link next to the available unit that you would like to tour. A leasing consultant can conduct a tour via Facetime or Skype, or email you photos or video.
What lease terms do you offer?
We offer 9-18 month lease terms, based on availability and our lease expiration schedule. Leases always end on a Sunday. We do not offer month-to-month leases at the start of your lease, but that is an option once your lease expires.
What are your application criteria?
In order for you to be considered for residency, you’ll need to meet the following criteria:
» Your verifiable monthly income is at least 3 times the rent for the apartment you’re applying for.
» You do not have an open bankruptcy.
» You haven’t had an eviction judgment within the last 5 years.
» You do not owe money to a previous landlord.
» You’ve never been convicted of, or don’t have a pending charge for, a crime involving people, property or controlled substances.
If your answer is “No” or “I Don’t Know,” or if you have further questions, please call our office for clarification. The list above is not all-inclusive.
What is your application process?
Each person over 18 must fill out an online application (link is at the bottom of each website page).Each applicant must pay a non-refundable $45 application fee. A $200 hold deposit must be paid per apartment, and will only be charged to the first applicant. You will be prompted to pay via credit card after completing the application. It takes 24-48 hours for the credit and criminal background check. We will call you after we receive the results.
What is a hold deposit?
The hold deposit serves to hold a specific available unit for a maximum of 2 weeks from receipt of payment, and will be applied to the security deposit upon move-in. The hold deposit is fully refundable if the applicant is not accepted as a resident. If the applicant withdraws this application in writing after approval, any days between approval and cancellation will be prorated at the equivalent cost of rent and deducted from the refund. The refund will be issued via check and sent by mail to the current address listed on the application.
Can I apply if I have a past eviction?
As part of our application process, we look at eviction judgments. If the eviction was more than 5 years ago and has been fully paid off we would be able to consider your application. If the eviction judgement occurred within the past 5 years, unfortunately the application would be denied. If you have an eviction that meets our criteria, please contact our office before applying for additional information.
Do student loans and/or medical debt affect my application?
No, student loans and medical debt do not affect your application.
I'm interested in several of your apartments; do I need a separate application for each?
No, you only need to fill out one application, which is valid at any of our properties. Please note you can only reserve one apartment at a time.
If I apply for a property and change my mind, can my application be used for a different property?
Within 24 hours, we can transfer your hold fee to another property but you must meet the income requirements for that other property. If you change your mind after the 24-hour period, we will return your hold fee. The application stays good for 90 days and you will just need to pay a new hold fee or admin fee.
What is your pet policy?
Pet policies vary at each building, and some properties do not allow pets at all. Limits may include weight and breed restrictions for dogs, and types and quantities of other animals. Please refer to the “Pets & Parking” section of the building that you’re interested in. If you have further questions please contact us.
What utilities are included?
Each building will vary on what utilities are included with rent. Utility costs may be charged in addition to rent, and may include gas, electricity, water, trash, sewer, or internet. For specifics, please refer to the “Pets, Parking & Utilities” section of the property’s web page.
Do I need renter's insurance?
We require that you have a renter’s insurance policy with a minimum of $100,000 in liability coverage for each apartment. Renter’s insurance is relatively inexpensive, and many insurance providers allow you to bundle renter’s insurance with your other plans.
How do I set up my online portal?
As a new resident, you’ll find instructions in your move-in packet about how to sign up and log in to your resident portal. Alternatively, your property’s staff may set it up and send you an email with the invite and instructions.
How do I make a rent payment?
You may pay your rent via Electronic Check through your online Resident Portal, or by paper check. We do not accept cash or credit cards.
If you pay by paper check, please make it payable to “Boutique Apartments” and include your full name and apartment address. Checks can be mailed or dropped off at our main office.
All forms of payment must be received by midnight on the 3rd of each month to avoid late fees.
Can I transfer to another building?
Transfers to a different building are dependent on availability and qualifications. Please contact your property manager or leasing department for more details.
Can I add or remove someone from my lease?
People may be added to or removed from your lease at any time with management approval. Fees may apply. Contact your property manager or leasing department for more details.
Can I sublet or AirBnB my apartment?
No; subletting and renting out your apartment is a violation of your lease.
How do I refer a friend?
To refer a friend to live in a Boutique Apartment, please fill out our Refer A Friend Form online. Current residents are eligible for a rent credit, subject to terms and conditions.
How do I renew my lease?
We send out renewal letters 2-3 months before the end of your lease. To renew, please contact the person listed on your renewal letter. Or call the main office and we can direct you.
How do I give my notice?
If you are not planning to renew your lease, we must receive written notice 60 days before your lease end date. Please notify us at email@example.com.
What is your lease break policy?
In order to break your lease, you must pay a lease break fee (liquidated damages) equal to two times the monthly rent. No advanced notice is needed. You must pay the lease break fee and turn in your keys on the day you plan to leave.
What is required for your move out process?
Prior to moving out, you must: 1) provide proper notice to vacate in writing (please reference your lease for appropriate notice requirement); 2) provide a forwarding address for mail forwarding; 3) cancel your Xcel account; and 4) turn in all keys to our main office with your name, building name, and apartment number included.
How do I make a regular maintenance request?
For regular maintenance requests (non-emergencies), we encourage you to make them through our online Resident Portal, where you can submit and track these requests. You may also call our main office; if you live at a building with on-site management, please call the office within your building.
What if I have a maintenance emergency?
A maintenance emergency is defined as a water leak or no heat, etc. During business hours (M-F, 9-5) call our main line at 303-333-3773. After hours please call 303.370.0200.
For fire, police or medical emergencies, call 911.
What do I do if I have a noise complaint?
If you have a noise complaint during business hours, please contact the main office. Outside of business hours, please contact the police and request a police report for proper documentation.
What if someone is parked in my reserved space?
During business hours, please contact the main office and we will do our best to resolve the issue. After hours, you have the right to call a towing company; please have your parking addendum ready to use as proof for the towing company.
What happens if I lose my keys or am locked out of my apartment?
If you are locked out of your apartment during our office hours, contact the office and we will provide access to you. After business hours, you must contact emergency maintenance to coordinate access, and there will be a fee for a lock out. To replace lost keys, there are fees involved and you can find that pricing in your lease agreement.